Refund Policy

Last updated: 20/09/2026

Refund Policy

Last updated: 27/11/2025

Refund policy

This policy details the refund conditions for cancelled or unsatisfactory courses on TutinGo.

1. Refund eligibility

Refunds are granted according to the cancellation deadline:

Refund table

Cancellation time Amount refunded Processing time
More than 24h before course 100% of amount paid 5-7 business days
12-24h before course 80% of amount paid 5-7 business days
2-12h before course 50% of amount paid 5-7 business days
Less than 2h before course No refund Not applicable

2. Refund process

2.1 Refund request

To request a refund:

  1. Cancel the course via your dashboard
  2. The system automatically calculates the refund amount
  3. You receive a confirmation by email
  4. Refund is processed according to original payment method
  5. You receive a notification once refund is completed

2.2 Refund methods

Refund is made according to the original payment method:

  • Bank card payment: Refund to the card used (5-7 business days)
  • Cash payment: Credit added to your TutinGo wallet for reuse

3. Refund timeframes

Timeframes vary according to payment method:

  • Platform credit: Immediate (in your wallet)
  • Bank card: 5 to 7 business days (may vary depending on your bank)
  • Cash payment: Immediate credit to wallet

If you do not receive your refund within the indicated timeframes, contact our customer service.

4. Special cases

4.1 Unsatisfactory course

If you are not satisfied with a course that has already taken place, you must contact us within 24h following the end of the course. We will review your request on a case-by-case basis.

4.2 Technical problems

If an online course cannot take place due to technical problems with our platform, you receive a full refund (100%).

4.3 Absent teacher

If the teacher does not show up for the course without prior cancellation, you automatically receive a full refund (100%).

4.4 Interrupted course

If a course is interrupted prematurely, the refund will be calculated pro rata based on the time not completed.

5. Non-refundable cases

No refund is granted in the following cases:

  • Course cancelled less than 2h before scheduled time (except force majeure)
  • Course already completed and rated positively
  • Violation of terms of use by the student
  • Refund request after more than 7 days following the course
  • Refund already processed for the same course

6. Dispute resolution

In case of disagreement regarding a refund:

Mediation process

  1. Contact our customer service with all details (evidence, screenshots)
  2. Our team reviews both versions (student and teacher)
  3. A decision is made within 3 to 5 business days
  4. TutinGo's decision is final and binding

We always strive to find a fair solution for both parties.

7. Important points

  • Transaction fees are non-refundable
  • A refund can only be requested once per course
  • Abuse of refund requests may result in account suspension
  • Keep all evidence (emails, messages) in case of dispute
  • Partial refunds are possible with mutual agreement

Questions about refunds?

For any questions regarding your refund:

Company:

Email: contact@tutingo.com

Phone: +212 632-066-665

  • Address: Casablanca, Morocco

    • See also:

    See also