Payment Policy

Last updated: 20/09/2026

Payment Policy

Last updated: 27/11/2025

Payment policy

This policy describes accepted payment methods, commission fees, and financial terms on TutinGo.

1. Accepted payment methods

1.1 Online payment

We accept bank card payments (secure and encrypted):

  • Visa card
  • Mastercard
  • American Express card

All online payments are processed securely in accordance with PCI-DSS standards.

1.2 Cash payment

For in-person courses, cash payment directly to the teacher is possible.

Important: Cash payment must be manually confirmed after the course so the platform can process the commission.

2. Payment security

We take the security of your payments very seriously:

Security measures

  • SSL/TLS encryption for all transactions
  • PCI-DSS compliance (payment card security standard)
  • No bank card data is stored on our servers
  • 3D Secure authentication for online payments

2.2 Fraud protection

Our system automatically detects suspicious activities and may suspend transactions for verification.

3. Commission and fees

3.1 Platform commission

TutinGo charges a commission on each booked course to cover operating costs, secure payment, and customer support.

Commission rate: Between 10% and 20% (generally 20%) of the course amount

Example: For a 200 MAD course, the commission is 40 MAD. The teacher receives 160 MAD.

3.2 Transaction fees

For online payments, bank transaction fees may apply:

  • fees: ~2.9% + 3 MAD per transaction
  • These fees are included in the displayed price
  • No hidden fees

4. Teacher payments

4.1 Teacher wallet

After each completed course, the amount (minus commission) is automatically credited to your TutinGo wallet.

4.2 Withdrawal of funds

Teachers can request withdrawal of their earnings at any time.

Minimum withdrawal amount: 1000 MAD

Transfer time: 3 to 7 business days

4.3 Withdrawal methods

  • Bank transfer (recommended)
  • Mobile Money (depending on availability)
  • Check (longer processing time)

5. Payment verification

All payments are automatically verified by our system.

5.1 Online payments

Confirmation is instant after validation. You receive confirmation by email and notification.

5.2 Cash payments

The student must confirm payment after the course. The teacher must also confirm receipt of payment.

6. Payment issues

6.1 Payment declined

If your payment is declined, check:

  • That your card has sufficient funds
  • That your card is not expired
  • That you entered the information correctly
  • That your bank authorizes online payments

6.2 Payment not received

If you paid but the course does not appear as paid, immediately contact our support with your payment proof.

6.3 Double payment

In case of accidental double payment, we will proceed with an immediate refund of the excess amount.

7. Currency and taxes

7.1 Currency

All prices on TutinGo are displayed in Moroccan Dirhams (MAD). Prices include all applicable taxes.

7.2 Taxes

As a platform, TutinGo handles invoicing in accordance with Moroccan legislation. Teachers are responsible for their own tax declarations.

8. Important points

  • Never share your payment information outside the platform
  • All payments must go through TutinGo (no direct payment off-platform)
  • Always keep your receipts and payment confirmations
  • In case of problem, immediately contact support
  • Prices are freely set by each teacher

Questions about payments?

For any questions regarding payments, billing or withdrawals:

Company:

Email: contact@tutingo.com

Phone: +212 632-066-665

  • Address: Casablanca, Morocco

    • See also:

    See also